JUSTIN PATTERSON

Queen Creek, Arizona • Email Me


QUALIFICATIONS SUMMARY

Results oriented IT Professional with experience designing, configuring and maintaining Microsoft and Linux environments. Skilled in Active Directory, DHCP, DNS, WINS, GPOs, Terminal Services, File and Print Shares as well as having a high level of competency in troubleshooting both hardware and software problems. Highly proficient in Microsoft Windows 95/98/2000/ME/NT/XP as well as Microsoft Office Suite including: Word, Excel, Access, Outlook, Visio and Project. Real world programming experience using languages such as: JAVA, VB.NET, C#.NET, ASP.NET, VB6 and various scripting languages. Experienced with relational databases using both MS SQL Server and MySQL on Windows and *NIX environments. Knowledgeable in responsible backup procedures and disaster recovery plans in a large area network.


PROFESSIONAL PROFILE

• Solutions oriented IT Professional with notable success directing a broad range of corporate IT initiatives while participating in planning, analysis, and implementation of information system solutions in support of business objectives.
• Highly proficient problem-solver who envisions both business and technical perspectives to develop workable solutions.
• Motivated achiever with great communications skills and a solid attention to detail that provides added value and creates project deliverables in a timely manner.

AREAS OF EXPERTISE

Programming Languages and Software Applications

• Java, Visual Basic, C#
• .NET Framework 1.0, 1.1, 2.0
• Standard Structured Query Language (SQL)
• Transact SQL (T-SQL)
• MS SQL Server, MySQL, Oracle
• HTML, DHTML, CSS, XML
• ASP, PHP, JavaScript, VBScript, JSP
• DNS (MS and Linux)
• IIS, Apache
• JDBC, ODBC, OleDB
• MAS200, SucessWare
• MS Office: Excel, Word, Access, Visio, Project
• MS Windows 95/98/ME/NT/2000/XP/Vista
• MS Windows Server 2000/2003
• Active Directory & Terminal Server
• DHCP (MS and Linux)
• Various Linux Distributions
• Asterisk PBX and telephony toolkit


Networking Protocols and Standards

• TCP/IP / UDP / NFS / BOOTP
• LAN/WAN/VLAN/WLAN
• VPN/RAS/PPP/PPTP/STP/ARP/ICMP/IGMP
• Cisco IOS/CDP


PROFESSIONAL EXPERIENCE

IT Director, <company confidential>, Tempe, AZ, Mar. 2003 to Present
Enhance IT Professional skills/knowledge through these activities:
• Responsible for designing, coding, deploying and up-keeping various software applications in JAVA, VB6 and C#.Net. I have done work with stand alone applications, client-server applications and web based applications; all of which are currently in use today.
• Responsible for designing various reporting tools (applications, JAVA based web reports, spreadsheet reports and Crystal Reports).
• Led project to redesign corporate network infrastructure which included installation and programming of new Cisco routers and switches, installation and configuration of new servers, and designing various departmental subnets and VLANs.
• Maintain multiple servers including domain controllers, DHCP and DNS servers, internal web and mail servers, file and print servers, terminal and remote servers, MS SQL and MySQL database servers, credit card processing servers and IP-PBX servers.
• Successfully implemented new customer relation management/accounting software that eliminated need for antiquated, obsolete systems.
• Migrated corporate data from old proprietary system to new database/software package.
• Responsible for corporate bandwidth consumption analysis.
• Set up satellite offices and engineered secure WAN connections to corporate office.
• Played key role in laying out corporate backup procedures and disaster recovery plans.
• Played key role in converting traditional PBX system to Voice Over Internet Protocol (VOIP).

Telephony Specialist, Clear VOIP Calling, Tempe, AZ, Jul. 2005 to Mar. 2007
• Built, installed and configured VOIP PBX systems to be used in corporate networks.
• Provisioned and routed phone numbers and extensions.
• Designed and configured auto-attendants, follow-me numbers, voicemail systems and other requests by clients.
• Gained a high level of proficiency in SSH, TCP/IP and various Linux distributions.
• Worked heavily with Cisco, HP, AdTran and other router and switch hardware.
• Handled troubleshooting networking issues.
• Wrote task-specific software applications in Java and VB6.

Sales Representative, Digital Art Solutions, Tempe, AZ, Jul. 2001 to Jan. 2003
• Handled new and existing customer accounts.
• Set up and ran tradeshow booths across the country.
• Provided light technical support when required.

Senior Sales Representative, J.D. Concepts, Inc., Phoenix, AZ, Apr. 1998 to Jul. 2001
• Managed sales staff, opened and closed office daily.
• Developed marketing techniques used to gain customer appointments.
• Trained new sales reps for direct, in-home sales.
• Gave scheduled in-home presentations for products.


EDUCATION
• Bachelor of Science in Computer Information Systems, magna cum laude, DeVry University, Phoenix, AZ
• IP PBX 101 certification, TMC University, Norwalk, CT
• IP PBX 201 certification, TMC University, Norwalk, CT